About Us
Our Mission
- To make meeting people over the internet using Videochat quick, easy and most of all, fun
- To offer levels of customer services, that set the pace for the rest of the online community
- To provide immediate access to information.
For example, a log of a Viewer's sessions details with a Video Chathosts - To listen to the DungeonVideoChat community of Viewers and Chathosts, with the aim of continuously making it a better place to visit
Our Roots
The inspiration for DungeonVideoChat came about from a group of unhappy Chathosts and Viewers who were using various other services on the Internet.
We simply got fed up with the way we were being treated. Here are some real examples of what we found on other sites...
- Chathost's technical problems were ignored.
- Viewer's access was frequently denied without
being given a proper reason, resolving the problem or simply ignored. - When we chose a pay service we never knew how much it cost ...and on the very rare occasions we did find out, we were way over charged
....and all this is from a company who claims, even to this day, that they don't have a single unhappy customer!!! LOL
So ...we created our very own Videochat Network, with the intention of treating all the Viewers and Chathosts just the way we wished we were treated. Here are just some of the promises we make...
- If you contact us we will try to reply immediately. However, if that is not possible we will promise to get back to you within a 24hr period - Maximum!
- If you have a gripe then we will genuinely listen to your gripe and make real efforts to resolve your problem.
- If you do choose one of the Chathosts who charge for their sessions, then you will be able to check at any time exactly how much this cost you ...even weeks after the event! Just like your bank statements.
- If you choose a pay service and you had a problem with that service, then we will genuinely look into the problem and aim to provide an amicable solution.
...and there you have it!
...and don't forget, if you have any suggestions on how to make this a better site, then let us know. We probably won't be able to make all the changes you suggest ..but we really do care about what you think.
